Seasoned Services Executive Judith Platz Appointed Vice President Research, Customer Success and Support for TSIA

Technology Services Industry Association

(LosAngeles.CityRegions.Com, June 16, 2014 ) SAN DIEGO, CA -- The Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, announced that Judith Platz, a seasoned customer support executive with over 25 years of experience, has joined the TSIA Research Team and will head the organization’s newly expanded Support Services discipline that now covers the emerging field of customer success.

TSIA’s research practices, or “service disciplines”—Education Services, Field Services, Managed Services, Professional Services, Service Revenue Generation, and Support Services—are the driving forces of today’s technology services industry.

Platz brings a wealth of technology services experience to TSIA. Most recently, she was senior vice president of the Global Customer Success team for Approva Corporation, where she was responsible for overseeing multiple functional, strategic, organizational development, and technical work streams. In this role, she developed and nurtured a world-class professional services, support, and training culture.

Prior to Approva, she spent seven years at Oracle in a number of critical customer service positions, having led a team that developed and implemented customer confidence programs focused on increasing customer satisfaction and retention for highly complex global accounts. In this role, she was recognized by the Oracle Applications User Group (OAUG) for her sustained efforts advocating on their behalf and educating and communicating with the Oracle user community.

Prior to her tenure at Oracle, Platz held a supervisor role with the International Monetary Fund (IMF). In this post, she supervised support operations across three continents and developed and implemented information technology standards to achieve quality improvements.

“In addition to her 25-plus years as a customer support veteran, Judith brings significant systems integration and operations experience to TSIA,” said Thomas Lah, executive director of TSIA. “Her expansive background in the customer service and support arena affords TSIA members a unique opportunity to grow and evolve their customer support agendas. We’re especially pleased to bring Judith onboard at this time, as we’ve recently expanded the scope of our Support Services discipline to encompass the emerging area of customer success. TSIA members will greatly benefit from Judith’s services leadership expertise.”

More information on TSIA membership can be found at http://www.tsia.com/focus-areas/support-services.html.

About TSIA

The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or like us on Facebook and the TSIA Books Facebook page.

# # #

TSIA

Suzanne Hite

410-774-5322

suzanne.hite@tsia.com

Source: EmailWire.Com